Website information and quotations
The website provides general product and project-planning information. A quotation is prepared for the actual site, equipment and work. Before placing an order or authorising installation, obtain the written scope, price, payment terms, inclusions and exclusions. A website enquiry alone does not confirm an installation appointment.
Equipment and availability
Representative product images and example specifications help identify equipment categories. Confirm the exact model, compatibility, package contents, availability, warranty and delivery terms before ordering. External price examples are attributed market references, not our offers. Quote-only listings do not create an online purchase price or a stock guarantee.
Site information and changes
Provide accurate source records, intended water use, power and delivery details where available. Tell us which information is missing so assessment can be included in the scope. Changes to equipment, routes or required output should be agreed in writing before the work changes. County enquiry coverage is not evidence of a separate branch or a guaranteed attendance time.
Authorising and paying for work
Use the payment method stated on the official quotation or invoice. Verify payment instructions through the published support contact if they change or are unclear. Agree the party responsible for permits, access, power, civil works and other project interfaces. Keep the accepted proposal and handover documents together.
Questions and applicable rights
Ask for clarification before accepting an order or project agreement. The agreed scope and applicable Kenyan law govern the transaction. These website terms do not remove rights or remedies that cannot lawfully be excluded. Contact support@boreholepumpinstallation.com with the page, quotation or invoice reference.