Contact us before changing an order
Send the quotation or invoice reference, project location and reason for cancellation to support@boreholepumpinstallation.com. If installation or delivery is scheduled, also call +254 743 731151 so the scheduling implications can be checked. A request is assessed against the actual order and work status.
Check the agreed supply and work terms
Before ordering, confirm the cancellation, return and warranty terms for the specific equipment and service. Special procurement, fabrication, delivery, completed work and third-party commitments can affect what can be cancelled or returned. Request written clarification before authorising a purchase or mobilisation rather than relying on a generic assumption.
Faults and incorrect supplies
If equipment appears faulty or differs from the agreed order, report the issue with the model, invoice and relevant photographs. Avoid using or altering equipment where that would make assessment more difficult or unsafe. The appropriate remedy depends on the facts, supply terms, warranty and applicable consumer rights.
Written outcome and consumer rights
We will use the order records and work status to clarify the requested cancellation or remedy in writing. No blanket website statement overrides a remedy required by applicable Kenyan law. The Consumer Protection Act is linked below for official information. Do not interpret a general policy as a decision on a specific refund request.